The Company

Used Auto Union at Heraklion Airport in July 2019. Pick up location was just outside terminal alongside all the other car rental companies. We were welcomed into an air-conditioned office and given bottles of water. The staff loaded our luggage into the car for us. I was a little concerned that scuffs on the plastic wheel trims had not been recorded on the vehicle inspection form at pick-up but I was told that these are replaced when necessary and don’t form part of the inspection. However, the rep was true to his word and we did not incur any excess charges. Would happily use the company again.

We hired a car for our 12-day holiday 19 – 30 August 2019. The paperwork was done in a small air-conditioned office and was completed quickly. The person dealing with us explained everything very clearly. We were given a brand-new Seat Ibiza and a very thorough check was done of the body work, so the 2 small dents already on it were identified and marked on the form. They were easy to find, efficient, friendly and located in a prime position to quickly get on to the motorway. Will definitely use them again. Their prices were also very reasonable.

We have just used auto union in Paphos Cyprus and couldn’t have been happier. Chris the owner was there to meet us from the airport as planned. When we got to the office, we had a slight problem with the credit card and he was happy to wait until it was all sorted out. The car was absolutely fine, clean and reliable. When we returned the car, he didn’t even inspect it but just returned our deposit immediately. We were worried before booking a hire car online about being ripped off and we were a little cautious but didn’t need to worry. We would definitely use them again. No problems at all!

We rented a car in Crete (Chania airport) recently and, unfortunately, returned the car with damage. The guy who received the car – Vagelis – was fantastic. He was sympathetic and caring and did everything he could to make us feel better about what had happened. He gave us all the documentation we needed to claim back some of it on our travel insurance. I really can’t speak more highly of the company in Chania. I’ve been ripped off numerous times by other companies and it was great to come across an outlet that had integrity and were very helpful in a difficult situation. Totally recommend them based on our experience.

We hired a Suzuki Vitara diesel, for my family of 5 people. Late at night we arrived, a little bit earlier than communicated. Within 10 minutes the rental assistant arrived. After 10 minutes we could drive away to our hotel. The car was great, it was a pleasure and the bringing back procedure was quick. Next time again AutoUnion because they made a great offer, all insurances inclusive. Thanks for the great kilometers.

We had a very good experience renting a car from Auto Union at Tirana airport. The car was great and the service outstanding. Everything went really smoothly and definitely exceeded our expectations. I can only recommend them for anyone renting a car in Albania.

Nice service and great communication between the service team and the costumers.

We never actually got round to hiring our car as our holiday effectively got cancelled due to Covid 19 – however the process by which we cancelled and received a full refund with just a month to go was seamless – they were very easy to deal with and leaving a review was the least we could do.

I ‘ve rent a car in Belgrade with my colleague last week. The personnel was very friendly and willing to help us. The car was clean under the new Covid-19 procedures. The service was excellent!!!!!!!!!!! I had to write this review in order to point out the great experience and the great job they do under the new circumstances.

I rent car from Auto Union in Cyprus Paphos airport. I have excellent experience; they meet me in airport when I arrived and in the same place I can drop my car before flight home at 4:30 am. Staff is friendly and everything was just written in agreement. Deposit was returned in first working day as promised. Car was new, economical, with automatic transmission and easy to drive in Cyprus. I suggest AutoUnion and definitely will use them in future.

Used AutoUnion for the first time in Sofia, Bulgaria for Christmas, where the staff where amazing. Very courteous, very pleasant, incredibly helpful. It was an easy pick-up at the airport. When I was returning the car, there was unusually loads of traffic, there was a queue to get into the car park so we were panicking as we had 1.5hrs until our flight. I called the AutoUnion representative, who was incredibly helpful and suggested that they could come out and take the car from us while we were in the queue. Thankfully we were able to enter the car park on time and that wasn’t required, but their efforts are incredibly appreciated! thank you guys!

Good service, good price, good new car friendly staff, speaking excellent English.
Could not have been better.

We rented the car in Marrakech Office (not the airport). The rental process went super smooth. We got a free upgrade and a brand-new car to drive! Really nice people working here that gave us a great experience. Thank you!

Excellent car! We hire a car in Karpathos and staff was amazing and helpful. Car was new!